Administer
Users
Users lists everyone in the organization with their seat and their usage for the current billing period. Administrators manage people from this page.
What the list shows
| Column | Shows |
|---|---|
| Employee ID | The identifier your organization uses, where one is set |
| Person | Name, email address and account type |
| Seat | The seat the person holds |
| Team | The teams the person belongs to |
| Usage | The seat's usage for the current billing period |
| Status | Invited, Disabled or Two-factor off, where they apply |
Managing a person
| Action | Effect |
|---|---|
| Change seat | Moves the person to another seat or seat type. See Seats for when the change takes effect |
| Change account type | Makes the person an administrator or an employee. Only the account holder can do this |
| Edit details | Changes the person's employee ID, job title and teams |
| Resend invitation | Sends a pending invitation again, starting a new seven-day period |
| Reset password | Sends the person a link to set a new password. Not available where single sign-on is required |
| Disable | The person can no longer sign in, their sessions end, Lyric starts no new work for them, and their seat becomes free for someone else. No one can disable themselves |
| Enable | Restores a disabled person's access and assigns them a free seat |
| Remove | Removes the person from the organization. See When someone leaves |
Usage by seat
Usage belongs to the seat, not the person: when a seat is reassigned, its usage for the billing period stays with it. Each team's total usage appears beneath its members. See Billing and usage by seat.
Related pages
Last updated October 28, 2026